Privacy Policy & SMS Messaging Policy
Prime Care Solutions LLC
Last Updated: 5/11/2026
Prime Care Solutions LLC is a residential service agency dedicated to providing exceptionally tailored care, such as skilled nursing and companion care services to individuals and their loved ones. We offer around-the-clock, 24/7 care services mainly in the Prince George’s, Montgomery, Frederick, Howard, Charles, and Baltimore counties and beyond.
Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with our website and services. It also explains your rights and choices regarding your personal data.
By using our services, you agree to the practices described in this Privacy Policy.
Definitions
Account
A unique account created for you to access certain services or communications.
Company
Prime Care Solutions LLC, located at
15500 Bond Mill Road
Laurel, Maryland 20707
referred to as “Company,” “We,” “Us,” or “Our.”
Cookies
Small files stored on your device that help improve website functionality and user experience.
Device
Any internet-connected device such as a computer, smartphone, or tablet.
Personal Data
Information that identifies or relates to an individual.
Service
The Prime Care Solutions website and any related services offered.
Service Providers
Third-party vendors who assist in operating our services.
Usage Data
Information collected automatically through interaction with our website.
Information We Collect
We may collect the following information when you use our services.
Personal Information
This may include:
- Name
- Phone number
- Email address
- Mailing address
- Service request details
- Payment information when applicable
Usage Data
This may include:
- IP address
- Browser type
- Device information
- Website interaction data
- Time spent on pages
How We Use Your Information
Prime Care Solutions LLC uses information collected to:
- Provide requested administrative services
- Process service requests and inquiries
- Manage accounts and communications
- Send service updates and notifications
- Improve website functionality and user experience
- Comply with legal obligations
Data Sharing
We may share limited information when necessary to operate our services.
Employees and Contractors
Information may be shared with authorized staff or contractors to provide services.
Service Providers
Third-party providers may assist with:
- Payment processing
- Website hosting
- communication tools
- analytics
Legal Compliance
Information may be disclosed if required by law or to protect our legal rights.
Prime Care Solutions LLC does not sell or rent personal information to third parties for marketing purposes.
SMS Messaging Policy (Required for eVoice Registration)
Prime Care Solutions LLC may send SMS text messages to customers who provide consent.
Purpose of SMS Messages
SMS messages may include:
- Service updates
- Appointment confirmations
- service notifications
- customer support responses
- administrative communications related to requested services
Opt-In Consent
Customers opt-in to receive SMS messages by:
- Submitting a form on our website
- Requesting services from Prime Care Solutions LLC
- Providing a phone number and agreeing to receive communications
Consent to receive SMS messages is not required to purchase services.
By providing your mobile number and opting in to receive SMS from Prime Care Solutions LLC, you agree to receive conversational messages related to customer inquiries and responses.
- Message frequency: Message frequency may vary. On average, 1-5 messages per month.
- Message and data rates: Message and data rates may apply.
- Opt out: Reply STOP to unsubscribe at any time.
- Help: Reply HELP for assistance.
- Privacy policy: https://primecaresolutions.com/privacy-policy
- Terms and Conditions: https://primecaresolutions.com/privacy-policy
Data Protection
Mobile numbers and SMS consent data are not shared with third parties for marketing purposes.
Communications
By providing your contact information, you may receive communications from Prime Care Solutions LLC including:
- email notifications
- service updates
- SMS communications (if consent is provided)
To stop SMS messages, reply STOP.
To stop marketing emails, contact:
info@primecaresolutions.com
Data Retention and Security
We retain personal data only as long as necessary to:
- provide services
- meet legal obligations
- resolve disputes
We implement reasonable security measures to protect your information. However, no internet transmission can be guaranteed to be completely secure.
Children’s Privacy
Our services are intended for individuals 18 years or older.
If we learn that personal information has been collected from a minor, we will remove that information.
Your Privacy Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
To exercise these rights, contact us.
Do Not Track (DNT)
Our website does not respond to Do Not Track signals or track users across third-party websites.
Cookie Policy
We use cookies to improve website performance and user experience. You can manage cookie settings through your browser preferences.
Changes to This Policy
Prime Care Solutions LLC may update this Privacy Policy periodically. Updates will be posted on this page with the revised Last Updated date.
Consumer Data Practices
We do not sell, share, rent, or transfer consumer data to any external organizations for any purpose. This includes, without limitation, mobile numbers and SMS consent data. Your data will not be transferred to external organizations.
Protection Against Unauthorized Sharing
We maintain administrative, technical, and physical safeguards designed to prevent unauthorized access to, use of, or disclosure of personal data.
Contact Information
If you have questions about this Privacy Policy or SMS communications, please contact:
Prime Care Solutions LLC
15500 Bond Mill Road
Laurel, Maryland 20707
Phone: 240-441-4466
Email: info@primecaresolutions.com
By using our services, you acknowledge that you have read and understand this Privacy Policy and SMS Messaging Policy.